Privacy Policy

At Leena (“Leena”, “us”, or “we”) we are committed to safeguarding the privacy and confidentiality of our clients, employees, and website users is of utmost importance. This privacy policy applies to: Leena’s website (, including all webpages forming part of that website, and any other websites, digital pages, audio files, mobile applications, and/or mobile enabled sites that are owned and/or operated by Leena and that do not have a separate privacy policy. We collect personal information through the website with explicit or implicit consent from individuals and use or disclose it solely for the intended purposes. For instance, any information gathered via the contact form or job application is used solely for identification and responding to your requests.

When and how do we obtain your consent to use and disclose personal information?
Generally, your consent is obtained before collecting and using the personal information you provide to us for any purpose. Whether we seek express or implied consent will depend on the sensitivity of the information sought and your reasonable expectations of privacy regarding this information. 

What personal information is collected?
The personal information we collect includes, but is not limited to:
Name, address, telephone number, and other contact details
- Account username, password, profile, and usage history
- Ordering and shipping information, including purchase details and history on the site and app
- Insurance information, credit card details, payment history, and financial data
- Demographic and profile dataFeedback and preferences on our products and services.

Any other information collected with your consent when you visit our website or as permitted/required by law. Additionally, Leena may gather information about how our website is accessed and used, employing cookies for web analytics. This data may include your IP address, the duration and time of site visits, and the pages you visited. We utilize this information to understand site usage, monitor technical issues, and optimize the online experience.We also collect information automatically through our website, such as IP addresses, access dates and times, operating system details, and search terms. This data helps us administer the website, track user movements, and gather demographic information for internal use and improvement.

What is Leena’s purpose of collecting personal information?
We strive to provide top-notch services, products, and information while respecting your privacy. As a result, we generally utilize personal information for the following purposes:
- Responding to specific questions or concerns, such as free consultation or clinician matching requests
- Delivering psychotherapy sessions, assessments, and treatment options.
- Maintaining communication with clients and potential clients, including appointment scheduling
- Efficiently following up for treatment, care, and insurance processing/approval/pre-approval, and billing purposes
- Sharing information with other healthcare providers with your consent
- Complying with regulatory requirements and processing service claims
- Analyzing, improving, and developing our products and services
- Providing updates and communications about our offerings
- Tailoring website experiences based on individual preferences
- Managing accounts, processing payments, and maintaining business records
- Meeting legal, regulatory, and security requirements as necessary to meet other legal, regulatory, insurance, audit and security requirements, or as otherwise permitted or required by law.
- Leena may use personal information for additional purposes that may be identified when the information is collected or as required by law.

Who will have access to your personal information?
Your personal information will be accessible to Leena’s employees and third-party service providers, strictly for using your personal information for an intended purpose. 

How long will we use, disclose and retain personal information? 
We retain personal information for as long as necessary for the purposes outlined in this Privacy Policy or as required/permitted by law and the provincial regulatory bodies under which Leena operates.Leena may transfer personal information to outside agents or service providers, including affiliates of Leena acting in this capacity, that perform services on our behalf, for example information technology services, data and video hosting/processing, business analysis, or similar services, or otherwise to collect, use, disclose, store or process personal information on our behalf for the purposes described in this Privacy Policy.

Some of these service providers or affiliates may be located outside of Canada, including in the United States, and your personal information may be collected, used, disclosed, stored and processed in the United States or elsewhere outside of Canada for the purposes described in this Privacy Policy, and will become subject to legal requirements of these jurisdictions, for example lawful requirements to disclose personal information to government authorities in those countries.We understand the significance of trust and confidentiality in our practice. As a result, Leena ensures that personal information is shared only as described in this Privacy Policy, adhering to relevant regulatory requirements.

Cookies, third-party websites, social media, etc. 
Cookies enhance your experience on our website by remembering your activities and preferences. You have the option to configure your browser settings to block cookies or receive notifications when they are set. However, blocking cookies may impact certain website functionalities. Our website may contain links to third-party sites, including social media platforms that may be provided for your convenience. These sites are governed by their own privacy policies, and we are not responsible for their information handling practices.

This privacy policy does not apply to any third-party websites. We disclaim any and all liability, particularly for collection and dissemination of personal information, and further and disclaim liability accuracy of content you may access on any third-party website. On occasion, Leena may offer interactive services, such as message boards and user reviews. By submitting your information, including comments and participating in discussions in such contexts, you consent to  collection, retention, and public disclosure of such information on the website.

How do we protect any personal information you provide?

We take all reasonable steps to protect your personal information using physical, electronic or procedural security measures appropriate to the sensitivity of the information in our custody or control, which may include safeguards to protect against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.

Authorized employees, agents and mandataries of Leena who require access to your personal information in order to fulfill their job requirements will have access to your personal information.

Credit card numbers are never permanently stored on our website servers.By using our website, you agree to the terms outlined in this privacy policy. Leena reserves the right to modify this policy at any time to address legal or technological changes, with revised policies being effective upon posting.

Your continued use of the website after any revisions constitutes acceptance of the updated terms and conditions.We value your privacy and trust, and we are committed to maintaining the confidentiality of your information. If you have any questions or concerns about this Privacy Policy or our practices, please feel free to contact us. Thank you for entrusting us with your personal information..
If you are in crisis please call 911 or Canada Suicide Prevention Service (1-833-456-4566) or Kids Help Phone (1-800-668-6868) or go to your local hospital emergency room.